Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–5 business days. Most deliveries arrive within 7–15 business days depending on the product and destination.

How can I track my order?

Once your order ships, you’ll receive tracking information by email.

What is your return policy?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@zelorians.com.

Do you ship internationally?

Shipping availability may vary by product and destination. Please check at checkout for available shipping options.

How can I contact ZELORA?

You can reach us anytime through our Contact Us page or by email at support@zelorians.com.

Are payments secure?

Yes. We use secure checkout technology to help protect your payment information.

How often do you add new products?

We regularly update our store with new arrivals, trending finds, and curated favorites.